Frequently Asked Questions
Ordering & Customization
Can I customize my order?
Yes. From hand-engraved ferrules to custom mounts, blowpipes, and personal engraving, we specialize in bespoke craftsmanship. Let us know what you're looking for.
What materials do you offer?
Our pipes are available in African Blackwood or Polypenco (Delrin). Mounts can be done in silver, aluminum alloy, imitation ivory, premium imitation ivory, Holly, Cocobolo, moose antler, and more.
Are Dunbar pipes suitable for competition?
Absolutely. Our instruments are trusted by solo champions and pipe bands worldwide. Whether you’re a first-time piper or a Clasp-level soloist, we’ll guide you to the right setup.
Shipping & Lead Times
How long does it take to receive an order?
Most custom orders ship within 4–6 weeks depending on materials, engraving, and production queue. Contact us for current lead times.
Do you ship internationally?
Yes. We ship worldwide and all shipments are fully insured. Our instruments are played across North America, Europe, Australia, and beyond.
Restoration & Repair
Do you only restore Dunbar pipes?
Not at all. We’ve restored hundreds of historic sets including Henderson, MacDougall, Lawrie, MacPherson, Glen, and more. If it’s worth restoring, we can do it.
Can I get a quote for repair or restoration?
Yes. Send us photos and a description of your set. We’ll assess it and let you know what’s possible — and what’s worth doing.
Do you offer partial repairs or just full restorations?
Yes. We can do individual repairs — invisible whipping, crack repairs, bore adjustments, custom part replacements, and more.
Are your Blackwood pipes lined?
Yes. Our blowpipes and blowpipe stocks are internally lined with Polypenco to protect against moisture and extend longevity.
General Inquiries
Can I visit your shop in person?
We’re a working shop and not a retail storefront, but visits may be arranged by appointment. Contact us to inquire.
Do you offer bulk or band pricing?
Yes. We offer matched sets and group pricing for pipe bands, military units, and teaching organizations. Contact us for details.
How do I place an order or request a quote?
Simply reach out via our Contact page. Tell us what you’re looking for — new pipes, restoration, repairs, or something custom — and we’ll guide you from there.
Still haven’t found the answer you’re looking for?
No worries — we’re here to help. Contact us today.